Defining, Measuring, and Managing Churn

Some useful blog posts and articles for defining, measuring, and managing churn.

 

• http://chaotic-flow.com/saas-metrics-faqs-what-is-churn/
• http://blog.asmartbear.com/cancellation-rate-in-saas-business-models.html 
• http://sixteenventures.com/saas-churn-rate
• https://tomtunguz.com/how-much-should-your-startup-spend-on-managing-churn/?utm_source=pocket_reader 
• https://leanb2bbook.com/blog/customer-exit-surveys/
• https://staysaasy.com/product/2022/12/28/enterprise-retention-solving-hard-problems.html